Kognitiv will only use your information for the purposes described to you at the time of collection and detailed in this policy.
We’ll also use the information to better understand how you use Kognitiv’s services.
When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email.
We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. If you have consented, we may use your email address to send you information about offers on products and services that we believe may be of interest to you. You can opt out of these communications at any time by contacting us or clicking on the unsubscribe link at the bottom of the communication.
Important Information About Preventing Email Fraud: From time to time, fraudulent emails may be circulated to you claiming to have been issued by entities or Canadian banks, requesting customers to verify their personal and/or account information. Customers are often asked to click on a link in the email that directs them to a pop-up window or modified online login page to enter their respective bank's login ID and password.
We will never send email messages to you requesting confidential information such as passwords or account numbers. Please do not act on any such emails as you may compromise your account or other information with us by following links to a counterfeit Internet site(s).
Except as described in this policy, we won’t share your personal information with third parties without your consent.
We may share your personal information with companies and organizations that perform services on our behalf. For example, if you redeem points for merchandise we may need to send your information to the manufacturer of the product you have ordered if it is housed at their location. This use of your information would be to fulfill your order only and not for any other purposes.
There are other, limited circumstances in which we or the companies with which we share your personal information may share or transfer your personal information to unrelated third parties. For example, we may provide personal information to a third party when we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to comply with a court order or subpoena; to comply with a legal requirement; to protect your vital interests; or in connection with a sale, purchase, merger, reorganization, financing, liquidation, dissolution, or similar event. When we disclose information under these or similar circumstances, we’ll take appropriate steps to limit use and protect the confidentiality of your personal information.
Our Sites and our data are hosted on servers located in Canada. Our call centres are also located in Canada, although we may at times use supplemental facilities located in other countries.
When we transfer your personal information to another country, we’ll take appropriate measures to protect your privacy and personal information. In addition, no matter where we transfer your personal information, it will remain subject to the terms of this Policy and your privacy preferences.
We keep your personal information for as long as we need it for the purposes for which it was collected, or to which you have consented, or as permitted by applicable law. Generally, this means that we’ll keep your information as long as you have an active account. If, however, you choose to close your account with us we will eliminate your personal information from our records, unless an applicable law requires us to retain your personal information for some period