Click here to access MBNA contact information.

Phone: 1.877.877.3703 
Email: contactus@itsmyrewards.com

Hours of operations: 

Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. EST 

When making any inquiry about an order or a travel reservation, we will require the following information from you:

• Your name (or name on the reservation or the order)
• Full mailing address
• Phone number
• The product code in question, if applicable
• Your order number or transaction number, if applicable

Since fax and e-mail are not considered secure communication methods, it is up to each individual customer to choose the method he/she considers the most appropriate for inquiries concerning their redemptions.

Please be advised, the above email is not an MBNA mailbox.  Inquiries are monitored and responded to by Kognitiv, the redemption supplier.